Clinic Partner Terms

These Clinic Partner Terms apply to clinics, healthcare providers, clinic representatives and related business entities that apply for, join, use or pay for Visit Our Clinic ("VOC", "we", "us" or "our") network services.

These Terms cover clinic membership, review and verification, public profile pages, destination pages, website widgets, campaign materials, analytics, dashboard access, billing, cancellation, content rights and partner responsibilities.

VOC provides digital network infrastructure, presentation systems, visibility tools, widget technology, profile pages, campaign materials, analytics and related operational services. VOC does not provide medical treatment, medical advice, diagnosis, clinical opinions, emergency care, insurance, patient management or healthcare services.

The clinic remains solely responsible for all medical services, patient communication, diagnosis, treatment recommendations, pricing, consent, licenses, legal compliance, professional obligations, patient records, follow-up, complications and treatment outcomes.

A clinic may apply to join the VOC network by submitting the requested business, location, profile, contact, treatment, website, verification and operational information. Submission of an application does not guarantee acceptance, verification, publication, partner status or continued participation.

VOC may review public information, clinic materials, website quality, communication readiness, transparency, profile completeness, treatment categories, international patient readiness and other factors relevant to network standards.

VOC may approve, reject, delay, suspend or request additional information for an application at its discretion, especially where information is incomplete, inconsistent, misleading, unverifiable or not aligned with VOC standards.

VOC may assign status indicators such as Verified Partner, Founding Partner, Premium Partner or other network status labels. Status indicators are network recognition tools and do not represent a medical guarantee, regulatory license, clinical endorsement or promise of treatment outcome.

Verified status may indicate that a clinic has completed VOC's review process and met participation requirements. Founding Partner status may be reserved for early clinics that help establish the network. Premium Partner status may be tied to premium membership or additional services.

VOC may modify, suspend or remove partner status where membership ends, information becomes inaccurate, requirements are not met, payment fails, legal concerns arise or the clinic no longer meets network standards.

Approved clinics may receive public clinic profile pages, destination placement, country pages, city pages, specialty visibility, status badges or related public network presentation. VOC may determine layout, hierarchy, design, wording, placement and visibility rules.

The clinic is responsible for ensuring that submitted or approved information is accurate, lawful, current and authorized. VOC may edit, format, organize, reject, unpublish or update content to maintain consistency, clarity, legal safety, brand standards and network quality.

The clinic grants VOC permission to use, display, reproduce, adapt, crop, format, publish and distribute clinic-submitted materials for the purpose of providing VOC services, including public profiles, destination pages, campaign materials, widgets, network badges, social media creatives, landing pages and internal review.

Clinic-submitted materials may include logos, photos, text, treatment descriptions, doctor names, location information, website screenshots, testimonials where permitted, brand materials and other business content. The clinic confirms it has the right to provide those materials to VOC.

VOC may use AI-assisted, design, editing or enhancement tools to improve visual presentation of clinic materials when appropriate, but the clinic remains responsible for approval, accuracy and lawful use of the final materials.

VOC may provide a website widget that can be embedded on a clinic website or approved external environment. The widget may support treatment inquiries, travel assistance, accommodation requests, patient support, analytics, token validation and related patient journey tools.

The clinic is responsible for ensuring that it has authority to install scripts on its website and that the widget is used lawfully, transparently and consistently with applicable privacy, advertising, healthcare and consumer protection obligations.

If the widget is installed by the clinic, the clinic's developer, the clinic's agency or another third party, VOC is not required to physically remove the widget code from the clinic website. VOC may provide removal instructions or deactivate the widget token, API access, analytics or related services from VOC systems.

If a VOC team member installed the widget as part of an agreed service, VOC may assist with removal upon clinic request, provided the clinic grants temporary and adequate technical access to the relevant website, CMS, hosting account, codebase or developer environment.

VOC is not responsible for delay, downtime, loss of content, technical conflicts, broken pages or access problems caused by insufficient access, incorrect credentials, third-party modifications, hosting restrictions, incompatible website code or actions of a clinic's developer or agency.

VOC may route inquiries submitted through widgets, public pages or campaign flows to the relevant clinic. The clinic is responsible for responding to inquiries, communicating with patients, confirming details, providing medical information, managing appointments, explaining prices and handling follow-up.

A VOC inquiry does not create a medical relationship between VOC and the patient. VOC is not responsible for the clinic's response time, advice, pricing, availability, acceptance of the patient, treatment process or medical outcome.

VOC may provide campaign concepts, templates, visual assets, landing pages, copy, creative direction, profile-linked materials, shared identity assets and campaign support designed to present clinics with greater clarity, trust and international credibility.

Campaign materials may follow VOC brand and visual standards. The clinic may be asked to provide logos, photos, doctor images, building images, city images, treatment information, compliance notes, approvals or other campaign inputs.

Campaign results can vary significantly based on country, specialty, clinic reputation, creative quality, audience, seasonality, budget, platform policies, competition, destination perception, pricing, response speed, landing page quality, patient readiness and many other factors outside VOC's control.

VOC does not guarantee campaign approval, reach, impressions, clicks, inquiries, bookings, revenue, return on ad spend, patient volume, treatment acceptance or any specific marketing result.

The clinic may request cancellation, pause, adjustment or non-renewal of campaign-related services if results are not satisfactory, subject to the applicable agreement, billing period, delivered work and third-party platform rules.

If campaign credits, included campaign materials, launch slots or similar benefits are provided as part of membership or a separate service, those credits should be used strategically and not simply because they are available.

If an active advertisement or campaign is producing good results, the clinic and VOC may decide that it is better to continue the current campaign rather than interrupt performance by launching a new campaign unnecessarily. Unused campaign credits or launch opportunities do not automatically require immediate use if the current campaign is performing well.

VOC may recommend delaying, pausing, reallocating, adjusting or not launching new campaign work where doing so is more reasonable for performance, budget efficiency, brand consistency or platform stability. Campaign strategy should be based on results, timing and context rather than forced use of credits.

Advertising spend may be paid directly to third-party advertising platforms or managed according to a separate written arrangement. VOC does not control all policies, approvals, billing rules, account restrictions, review decisions or technical systems of platforms such as Meta, Google or other providers.

Third-party platform costs, advertising spend, rejected ads, account restrictions, policy reviews, audience limitations or platform downtime are not VOC membership refunds unless expressly agreed in writing.

VOC may provide analytics related to widget events, profile traffic, campaign pages, inquiries, visibility or other platform activity. Analytics are provided for informational and operational purposes and may be approximate, delayed, incomplete or affected by cookies, consent settings, browser restrictions, ad blockers, technical errors or third-party reporting limitations.

VOC does not guarantee that analytics will perfectly match third-party platform reports, clinic internal systems or advertising dashboards.

VOC membership may be billed quarterly or according to another written billing period. The clinic is responsible for paying fees on time and maintaining accurate billing information.

Membership fees may cover network participation, public profile access, widget services, dashboard access, analytics, partner status display, campaign infrastructure or other services described in the applicable plan, proposal or agreement.

Unless a different written agreement applies, refunds for quarterly membership may be limited to full unused months that have not started or expired. Partial months, used months, setup work, verification work, custom work, campaign materials, profile preparation and third-party costs are generally non-refundable.

Additional details may be described in the VOC Refund Policy, invoice terms, order form or written agreement.

The clinic agrees to provide accurate information, maintain lawful licenses and permissions, comply with healthcare advertising rules, patient privacy laws, medical regulations, professional obligations, consumer protection laws and all requirements applicable to its own services and jurisdiction.

The clinic must not use VOC services for misleading claims, unlawful medical advertising, unauthorized patient data, false credentials, fake reviews, prohibited before-and-after claims where restricted, deceptive pricing, unsafe promises or content that may harm VOC, patients or the network.

VOC may suspend or remove a clinic, profile, partner badge, widget token, campaign access, dashboard access or network visibility where there is non-payment, inaccurate information, legal concern, patient safety concern, reputational risk, misuse, breach of these Terms, breach of platform rules or failure to meet network standards.

VOC may also remove or limit visibility where the clinic requests cancellation, fails to cooperate, loses required authorization, changes ownership, closes, becomes inactive or no longer fits the network's participation criteria.

If the clinic provides VOC with temporary technical access, website access, dashboard access, campaign account access or other credentials, VOC will use that access only for the agreed purpose. The clinic should provide the minimum access needed and remove or rotate access when work is complete.

The clinic is responsible for permissions granted to its own staff, developers, agencies and third-party providers. VOC is not responsible for actions taken by parties outside VOC's control.

To the maximum extent permitted by law, VOC is not liable for medical outcomes, patient disputes, treatment complications, regulatory actions against a clinic, advertising losses, lost profits, lost revenue, reputational harm, third-party platform decisions, website issues caused by third parties, or indirect, incidental, special, consequential or punitive damages.

VOC's liability for any claim related to clinic services will be limited to the amount paid to VOC for the relevant service during the period giving rise to the claim, unless applicable law requires otherwise.

VOC may update these Clinic Partner Terms as services, membership models, legal requirements, technology, campaign systems or network standards change. The updated version will be posted on this page with a revised effective date.