Cookies Policy

This Cookies Policy explains how Visit Our Clinic ("VOC", "we", "us" or "our") may use cookies, local storage, pixels, tags and similar technologies across our website, platform, clinic dashboards, public profile pages, widget infrastructure, analytics systems and campaign-related services.

This Policy should be read together with our Privacy Policy and Terms of Service.

Cookies are small files that a website may place on your device. Local storage and similar browser technologies can also store information in your browser. Pixels, tags and scripts may help measure events, page views, conversions or campaign performance.

These technologies may be used by VOC directly or by third-party providers that help us operate, secure, measure or improve our services.

Strictly necessary cookies and similar technologies are required for the website and platform to function. They may support login sessions, account security, authentication, fraud prevention, load balancing, form protection, dashboard access, widget delivery and basic service operation.

These technologies cannot usually be disabled through our consent tools because the Services may not work properly without them. You may block them in your browser, but parts of the Services may stop working.

Analytics technologies help us understand how visitors use our website, public pages, clinic profiles and widget infrastructure. They may measure page views, traffic sources, device type, browser type, approximate location, widget events, inquiry flow performance and aggregated usage trends.

Analytics helps us improve the platform, monitor reliability, understand campaign performance and provide better infrastructure to participating clinics. Where required by law, analytics technologies will be used only after consent.

Marketing technologies may be used to measure campaign performance, understand conversions, support retargeting, optimize advertising, connect campaign activity with landing pages or help clinics understand the effectiveness of VOC campaign materials.

These technologies may include pixels or tags from third-party advertising platforms such as Meta, Google or other campaign providers. Where required by law, marketing technologies will be used only after consent.

Functional technologies may remember preferences, interface choices, consent settings, selected clinic context, dashboard state, language choices or other settings that improve the user experience.

Some functional technologies may be necessary for service operation, while others may be optional depending on how they are used.

VOC widgets may be embedded on external clinic websites. The widget may use technologies needed to load the widget, validate the clinic token, process inquiries, route events, prevent abuse, provide analytics and support patient journey tools.

The clinic website may also use its own cookies, analytics, pixels or consent tools. VOC is not responsible for cookies or tracking technologies independently controlled by a clinic, the clinic's developer, hosting provider, advertising agency or other third party.

We may use third-party providers for hosting, authentication, database infrastructure, analytics, email delivery, payment processing, advertising, security, performance monitoring, maps, search, AI-assisted tools or campaign measurement.

Third-party providers may set or read cookies and similar technologies according to their own policies when their services are used. We recommend reviewing the privacy and cookie policies of relevant third-party providers.

Where required by law, we will ask for consent before using non-essential analytics or marketing technologies. If we provide a cookie banner or preference center, you may use it to accept, reject or manage non-essential categories.

Strictly necessary technologies may remain active because they are needed to provide the Services. If you reject non-essential technologies, certain measurement, personalization or campaign features may be limited.

Most browsers allow you to delete cookies, block cookies, limit third-party cookies or receive alerts when cookies are being used. Browser controls vary by browser and device.

If you block all cookies or storage technologies, login, dashboard access, forms, widgets, preferences and other Services may not function correctly.

Cookies and similar technologies may be session-based or persistent. Session technologies expire when you close your browser. Persistent technologies may remain for a defined period unless deleted earlier by you, your browser or the provider.

Consent records may be retained so we can remember your preferences and demonstrate compliance where required.

We may update this Cookies Policy when our services, vendors, analytics setup, campaign tools or legal requirements change. The updated version will be posted on this page with a revised effective date.